When we are no longer able to change a situation, we are challenged to change ourselves. 

-Viktor Frankl

Contact K'Ailsa Rowan with questions or to make an appointment:
408-390-3680 or 


Office Hours by appointment only. My usual hours are Monday-Thursday 1 PM - 6 PM.

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Important: Email may not be confidential. If you want to be sure your contact is confidential, please either phone or use secure text in the Client Portal.

Kaye-Ailsa Rowan, M.A., LMFT

AAMFT Approved Supervisor

California License LMFT 47779

The Fine Print: Policies, Privacy Practices, Business Information, and so on

About Teletherapy

What is Teletherapy?

The state of California defines telemedicine as the use of information technology to deliver medical services and information from one location to another. Psychotherapy conducted in this way is known as teletherapy. So briefly, teletherapy is therapy provided over a secure video link or a telephone connection instead of in an office. 

Why am I offering this service?

  • I started doing Teletherapy to provide continuity of therapy during the COVID-19 crisis. I'm continuing because it works well, allowing me to provide consistent and excellent service to my clients.
  • Teletherapy can minimize the inconvenience of travel time and associated costs. Things like rain, traffic, getting childcare, and so on can make traveling even short distances annoying. In addition, clients who live outside the Bay Area or who travel within California will be able to meet with me by teletherapy.  
  • The benefits of teletherapy are supported by research. Research has found that video therapy is as effective as in-person therapy. And thanks to a highly secure connection, our sessions will remain private.

  • Most major insurance companies cover Telehealth appointments. The superbill I issue generally meets the billing requirements for plans that support teletherapy..

  • Teletherapy requires no special technical skills. All you need is a computer, smart phone, or tablet with a microphone, camera, browser, and Internet or cell phone access. 

How does Teletherapy work?

When the time for your appointment arrives, log into my secure Online Appointment Room:  https://doxy.me/counselingforaction

When you open this link, the software will ask you to enter your name. You'll then be in an online "waiting room" until I start our appointment. This waiting room also prevents anyone else from "crashing" your appointment.

All you need to participate is the following:
  • a browser on a computer, tablet, or smartphone that has a camera, a microphone, and an Internet link
  • a private, well-lit area
  • Internet access  
    Note: you can use a cell phone data plan if using your phone or tablet without WiFi, but be aware of data charges from your phone plan.
If you want to test your link or learn more about my teletherapy platform before we meet, click here.

What if you have problems accessing the Online Appointment Room?

  • If you are having trouble logging into the Online Appointment Room, phone or text me at (408) 390-3680, and we will troubleshoot the problem together.
  • If I don't "arrive" and start our appointment within a few minutes of our start time, you can phone or text me to check in, just like you'd knock on my door for an in-person appointment.
  • If we get disconnected, reload the Online Appointment Room page and try to re-connect. If that doesn't work, restart your browser and try again.
  • If our connection drops and you don't return, I'll try to phone or text you at your number on file so we can troubleshoot.
  • If you're in the room, but your signal is breaking up, try using the secure text feature of the appointment software to text me. 
  • If the sound signal is delayed or the video freezes up, wait a moment to see if it resolves. If the problem doesn't resolve quickly, try turning off your video (click the Camera icon on the page). This may improve our sound connection.
  • It's rare, but if we are unable to complete our appointment online, we can switch to a phone connection.